Starting 9AM CET - Stockholm, Oslo, Copenhagen Time
Starting 10AM EET - Helsinki Time
BUILD, SCALE AND AUTOMATE PROFITABLE eCOMMERCE
Q-COMMERCE: focus on what changes or what remains constant?
Davide Tararba, Head of Category Management & Growth, Wolt
Sissi Ye, Head of Product Team, Wolt Retail
Already on a growth path, Quick Commerce has been accelerating fast during the pandemic
Should retail companies put focus on changing trends, or on the factors which remain the same?
Showcasing some of the examples of the retail consumer and merchant experience built at Wolt.
Better user experience in online payments does not mean less security - you can have both!
Dennis Stolt, Head of Digital Development Neste, Marketing & Services
Joni Rautanen, Chief Operating Officer, Paytrail
In 2022, online payments play a more pivotal role in the everyday life of consumers
One click -payments serve consumers on the go
Case: Neste increased customer satisfaction and card transactions with their Mobile App
Growth Generation in B2B e-Commerce
Kira Sjöberg, Head of Growth Marketing and Analytics, Lamia
Lead generation is a complex marriage of sales and marketing and at the core of today's e-business strategy.
Digital lead generation includes a holistic view of a visionary strategic approach to both technical as well as contextual elements in the building of structures and entities within that structure, including every line of code and writing.
A well-built lead generation machine is at the core of great customer experience.
Customer engagement transformation - Digital Marketing and eCommerce at Philips
Lindsay Mitchell, Global Director of Customer Engagement and Car, B2B Tribe Lead, Philips
CX & AI AND PERSONALISATION I Create, Monitor and Track
How to implement an AI project – from business problem to action
Niina Nykänen, Business Lead, Data & Insight, Ambientia
Break the silos. data and analytics calls cooperation in organization
More is not more. Choose the data and attributes you need to get answers
Bring the data together. it makes data analysis a whole lot easier
Headless and Composable architecture - Technology hype or business differentiator?
Henrik Feld-Jakobsen, Chief Strategy Officer, Vaimo
A commercial view on one of the fastest moving technology trends for digital experience
How headless and composable architecture can accelerate your business innovation, or make you fail in the process
5 tips to assess whether it’s a good fit for your business or not
CASE PEIKKO GROUP
Satu Kannelvirta, Sales Process Manager, PEIKKO GROUP
Where is Peikko now in the digital journey
Landing on time - Challenges faced on the way
Tips to other B2B businesses planning eCommerce
ALL PERSONALIZED EVERYTHING
Omer Waysman, Director, Global eCommerce & Business Development, Danone
New Data Intelligence Drives CX-innovation
AI can make the experience more personalized
Enhance the customer experience online, on apps and websites
END-TO-END CUSTOMER JOURNEY I Trust, Inclusion and Net Zero Retail
Improving customer experience in retail to drive business results
Veera Korvenkari, Digital Strategist, SOK
Max Söderholm, Country Manager, Leadfamly
Why customer experience is an important metric for marketers
How and why gamification makes brands memorable
How Sokos use game mechanics to achieve business goals
CASE ROYAL DESIGN
How to make the returns organization as customer-centric as the sales process.
Haider Abo, Head of nShift return, nShift
How the scalability of your e-commerce is affected by a poor returns process
What consumers actually think about inefficient returns management
Returns as a profitability and growth driver
How to improve online buyer experience and sell more
Ari Nurmi, Country Manager UK, GIOSG
The impact of a bad online experience
Data shows: better online experience = better sales
Best practices for top-notch online experiences: live video, chatbots, and interactive pop-ups
2022 PREDICTIONS - SCALING SEO
Kevin Indig, Director SEO, Shopify
END OF DAY